How to send a crashfile to customer support


First, you need to compress and shrink the crashfiles.  This step
is necessary because if the crashfile is not compressed and shrunk
it will be unusable.

To do this cd to /var/crashfiles then compress the unix file.

	# cd /var/crashfiles
	# ls
	bounds    unix.6    vmcore.6
	# compress unix.6
	# ls
	bounds    unix.6.Z  vmcore.6

To compress the vmcore file you first will have to run shrink on
it.  Shrink removes holes (large blocks of zeroed data) in the file.

	# shrink vmcore.6

Note: If you compress the vmcore file without shrinking it the vmcore
file will be unusable.

This will result in a file with a ".S" suffix.

	# compress vmcore.6.S
	# ls
	bounds    unix.6.Z  vmcore.6.S.Z

Once you have successfully compressed and shrunk the unix and vmcore files
you can send them to us.

Sending using FTP

To send them using ftp do the following.  Ftp to ftp.ccur.com.  Login as
"ftp" and use your email address as your password.  Change to the lim
directory then set binary mode.

	# ftp ftp.ccur.com
	Connected to ftp.ccur.com.
	220 hawk FTP server (Version 4.1 Tue May 14 11:03:36 EDT 1996) ready.
	Name (ftp.ccur.com:root): anonymous
	331 Guest login ok, send ident as password.
	Password:
	230 Guest login ok, access restrictions apply.
	ftp> cd /hotline
	250 CWD command successful.
	ftp> bin
	200 Type set to I.

Put the files there renaming them with some unique prefix or suffix (such as
your initials or first initial last name) so that someone else will not
overwrite them.  

	ftp> put unix.6.Z unix.6.Z.mfs
	local: unix.6.Z remote: unix.6.Z.mfs
	200 PORT command successful.
	150 Opening BINARY data connection for unix.6.Z.mfs (10.0.25.171,1100).
	226 Transfer complete.
	1993727 bytes sent in 11 seconds (1.7e+02 Kbytes/s)
	ftp> put vmcore.6.S.Z vmcore.6.S.Z.mfs
	local: vmcore.6.S.Z remote: vmcore.6.S.Z.mfs
	200 PORT command successful.
	150 Opening BINARY data connection for vmcore.6.S.Z.mfs (10.0.25.171,1102).
	226 Transfer complete.
	11210346 bytes sent in 69 seconds (1.6e+02 Kbytes/s)
	ftp> quit
	221 Goodbye.

The lim ftp directory works as a one time receive.  This means once someone
does a get on the file the file is removed.  It also hides the files so you
will not be able to see them doing ls.

When you have successfully ftp'd the files over please send email with the
filenames to the analyst or support engineer you are working with for this
problem.

Sending using Mail

To send the crashfile using normal mail do the following.  Tar the crashfile
using relative pathnames to a tape (DAT tape is preferred).

	# tar -cvf /dev/rmt/0m ./unix.6.Z ./vmcore.6.S.Z

Send the tape to:

	Concurrent Computer Corp.
	2101 W. Cypress Creek Rd
	Fort Lauderdale, FL 33309
	Attn: <name of contact> MS 143