At Concurrent, high reliability is a top priority in the design of every product
developed. However, if there is ever a problem, it is Concurrent's mission to meet
and exceed customer support service needs and expectations.
VOD Customer Portal
To expand our customer service offerings, Concurrent introduced its VOD Customer
Support Portal. This online system was designed to make it easier for you to communicate
with us, enable your ability to monitor open help desk issues and support activities,
as well as provide you with easier access to materials and to information relevant
to your VOD business. If you would like to register for access to the Customer Support
Portal, please click on the following link:
VOD Customer Registration link,
Click Here.
Customers with a password can generate service requests through webtickets on the
Concurrent Customer Support Portal.
Sign in.
Concurrent also has 24x7 Technical Support built on advanced call reporting and
tracking database system. Technical Support can be reached at 866-978-7363 or 678-258-4010.
If ever needed, on-site technical assistance is also available, as well as a parts
repair and exchange program and extended warranty hardware and software service
plans.
If you are interested in obtaining information and pricing for an extended warranty
plan, please call 954-973-5333 during our regular business hours Monday through
Friday, 8 am to 5 pm ET. You may also contact us via e-mail at ServicePlans@ccur.com, or by
fax at 678-258-4353.
If you would like to request equipment repair or exchange service, repair or exchange
pricing, or check the status of a previous RMA# order, please contact our Customer
Repair Center at 800-732-4100 or 954-283-1853 during business hours. You
may also contact us via e-mail at RepairService@ccur.com,
or by fax at 954-283-1852.